Shipping Charges for Internet Orders:
The shipping rates are only applicable to internet orders.
Psalm Products offers a 30 day return, refund and exchange policy. You must contact (email or phone) Psalm Products prior to any return, refund, or exchange to receive a RMA number. Please do not ship any returns to us without an RMA number as this could result in significant delays to your return. All returns must include the original receipt and invoice, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number. Returns, refunds, and exchanges will take up to two weeks, not including transit times.
Items that are unused and in the original sealed packaging can be returned subject to a 15% restocking fee. If the packaging has been opened or damaged on the unused product, the product can be returned subject to a 25% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product. Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom configured products, used products, special orders, “Sale Items” and products sold “as is” or “used”.
If you wish to exchange the unused, uninstalled, and unopened items, you will receive an in store credit for the returned products. The in store credit will be issued via email and can be applied toward future purchases. In store credits are not subject to restocking charges.
It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. Psalm Products cannot be responsible for any packages that are lost while being shipped to us. Please note that the USPS Priority Mail does not offer tracking capabilities on packages, and they will only initiate a trace on packages after a 30 day waiting period.